Terms and Conditions

Effective Date: June 2026

Welcome to HelpMates. These Terms and Conditions govern your use of our website, mobile application, and services. By accessing or using our platform, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our services.

1. Definitions

• Platform refers to the HelpMates website and mobile application.
• User refers to any customer using the platform.
• Service Provider refers to individuals or businesses registered to provide services through the platform.
• Services refers to all home and professional services offered through the platform.

2. Eligibility

You must be at least 18 years old to use our Services.

By using the Platform, you confirm that:

• You are legally capable of entering into a binding agreement.
• All information provided by you is accurate and complete.

3. User Account

To access certain features, users may be required to create an account.

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities conducted through your account.
• Providing accurate and updated information.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Service Booking

Users may book services through the Platform.

By placing a booking:

• You agree to provide accurate service details.
• You authorize us to share relevant information with the assigned service provider.
• Booking confirmation is subject to service provider availability.

We do not guarantee the availability of any specific service provider.

5. Service Provider Responsibility

Service Providers are independent contractors and not employees of HelpMates.

While we strive to onboard reliable professionals:

• We do not directly perform services.
• We do not guarantee the quality, timing, or outcome of services.
• Any dispute regarding service quality should first be addressed with the service provider.

6. Pricing and Payments

Service charges displayed on the Platform may vary depending on:

• Service type
• Location
• Service provider rates

Users agree to pay all applicable fees associated with booked services.

Additional charges may apply if:

• Additional work is requested.
• Service requirements differ from the original booking.

7. Cancellation and Refund Policy

Users may cancel bookings according to our Cancellation Policy.

Refund eligibility may depend on:

• Time of cancellation
• Service status
• Payment method

Approved refunds will be processed within a reasonable timeframe.

8. Prohibited Activities

Users shall not:

• Provide false information.
• Use the Platform for unlawful purposes.
• Attempt unauthorized access to the Platform.
• Disrupt or interfere with platform operations.
• Harass service providers or other users.
• Upload harmful software or malicious code.

Violation of these rules may result in account suspension or termination.

9. Intellectual Property

All content on the Platform, including:

• Logos
• Text
• Graphics
• Images
• Software
• Design Elements

is the property of HelpMates or its licensors and is protected under applicable intellectual property laws.

Users may not reproduce, distribute, or modify any content without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, HelpMates shall not be liable for:

• Service delays
• Service provider actions
• Loss of data
• Indirect or consequential damages
• Technical interruptions
• Third-party service failures

Use of the Platform is at your own risk.

11. User Content

Users may submit reviews, ratings, and feedback.

By submitting content, you grant HelpMates a non-exclusive, royalty-free license to use, display, and publish such content for business purposes.

We reserve the right to remove content that is unlawful, offensive, or misleading.

12. Privacy

Your use of the Platform is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect and process your information.

13. Suspension and Termination

We may suspend or terminate access to the Platform if:

• These Terms are violated.
• Fraudulent activity is detected.
• Required by law.

Termination may occur without prior notice.

14. Third-Party Services

The Platform may integrate with third-party services including:

• Payment Gateways
• Google Services
• Firebase Services
• Mapping Services

We are not responsible for the practices or policies of third-party providers.

15. Changes to Terms

We reserve the right to update these Terms and Conditions at any time.

Changes will become effective upon posting on the Platform.

Continued use of the Services constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Canada.

17. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

HelpMates
Email: support@helpmates.ca
Phone: +1(647)327-6584
Address: Canada
Website: www.helpmates.ca