Privacy Policy

Last Updated: June 2026

Welcome to HelpMates. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile application.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Address and Location Information
• Profile Information
• Service Preferences

Service Provider Information

If you register as a service provider, we may collect:

• Business Name
• Identity Proof
• Address Proof
• Service Category Details
• Bank Account Information (if applicable)

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Tracking Information

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process service bookings
• Connect customers with service providers
• Improve our services and user experience
• Respond to customer support requests
• Send booking confirmations and updates
• Prevent fraud and unauthorized activities
• Comply with legal obligations

3. Sharing of Information

We may share your information with:

Service Providers

When you book a service, relevant details may be shared with the assigned service provider.

Business Partners

We may share limited information with trusted partners who help us operate our platform.

Legal Authorities

We may disclose information when required by law or to protect our legal rights.

We do not sell, rent, or trade your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings; however, some features may not function properly.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no internet-based system can be guaranteed to be 100% secure.

6. User Rights

You may:

• Access your personal information
• Update or correct your information
• Request deletion of your account
• Withdraw consent where applicable
• Contact us regarding privacy concerns

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website or application may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage users to review the privacy policies of any third-party websites they visit.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

HelpMates
Email: support@helpmates.ca
Phone: +1(647)327-6584
Address: Canada

By using our website and mobile application, you agree to the terms of this Privacy Policy.